FAQ Hub
Find answers to your questions quickly and easily in our comprehensive FAQ section.
Frequently Asked Questions
1. Are your products intended for human use?
No. All products are sold strictly for research. They are not intended for human or animal consumption, therapeutic, diagnostic, or clinical application.
2. Do you sell licensed medicines or supplements?
No. Union BioLab does not sell medicinal products. Our peptides are not approved for medical use and must not be marketed or treated as such.
3. Can I return a product if I change my mind?
If you are not satisfied with the quality of our product, please return the item for our team to investigate the matter and for a full refund of the product cost.
6. How should peptides be stored?
Peptides should be stored in a cool, dry place, ideally refrigerated. For long-term storage, freezing is recommended.
7. Are your products tested for purity?
Yes. Every batch is verified for purity and specification before dispatch. We prioritize consistency, transparency, and supplier accountability.
8. Can I speak to someone about my order?
Yes. We offer secure, support via WhatsApp, and Web form. Visit our [Contact Page] for details.
9. What does “Research Use Only” mean legally?
It means products are not licensed for medical use and must only be used in controlled research environments. Buyers are responsible for ensuring legal compliance in their jurisdiction. Union BioLab does not provide legal advice or endorse off-label use
10. What quality standards do your suppliers follow?
Our suppliers manufacture active pharmaceutical ingredients (APIs), supplements, and plant extracts in facilities that meet FDA, USDA, HACCP, and ISO compliance standards. Their RAB filling lines operate within certified clean rooms, ensuring sterility and minimizing contamination risk during powder handling and packaging. This level of control supports consistent quality and reinforces our commitment to safe, quality materials.
Delivery Information
Preparing your order:
- We ship orders Monday to Friday only.
- Weekends and public holidays are not counted as working or shipping days.
Royal Mail Delivery Times:
- Delivery times are estimates provided by Royal Mail.
- Working days are Monday–Friday only, excluding bank holidays.
Tracking information is provided once your order has been dispatched.
UK Delivery Options
A) Express Delivery –
Delivery aim: 2–3 working days
Sent via Royal Mail Tracked 24
B) Standard Delivery – Delivery aim: 3–5 working days Sent via Royal Mail Tracked 48
B) Standard Delivery – Delivery aim: 3–5 working days Sent via Royal Mail Tracked 48
Europe Delivery
Fully tracked service Delivery aim: 4–6 working days.
Worldwide Delivery
Fully tracked service. Worldwide shipping is available.
Delivery aim: 6–8 working days.
Export & International Shipping Notice
Compliance: We dispatch all research products in secure, tamper‑evident packaging with accurate and compliant customs documentation. Every shipment is prepared to support smooth transit through international checkpoints.
Import Responsibility: The buyer is fully responsible for any import duties, taxes, or clearance fees charged by their local customs authority.
Ensuring the legality of importing research‑only materials into their country. Providing any additional documentation required by their local regulations.
We cannot influence or predict customs decisions in the destination country.
Research‑Only Classification: All products are supplied strictly as laboratory research materials. They are not for human or veterinary use, and may be subject to additional import restrictions depending on local laws.
Import Responsibility: The buyer is fully responsible for any import duties, taxes, or clearance fees charged by their local customs authority.
Ensuring the legality of importing research‑only materials into their country. Providing any additional documentation required by their local regulations.
We cannot influence or predict customs decisions in the destination country.
Research‑Only Classification: All products are supplied strictly as laboratory research materials. They are not for human or veterinary use, and may be subject to additional import restrictions depending on local laws.