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FAQ Hub
Find answers to your questions quickly and easily in our comprehensive FAQ section.
Frequently Asked Questions
1. Are your products intended for human use?
No. All products are sold strictly for research. They are not intended for human or animal consumption, therapeutic, diagnostic, or clinical application.
2. Do you sell licensed medicines or supplements?
No. Union BioLab does not sell medicinal products. Our peptides are not approved for medical use and must not be marketed or treated as such.
3. Can I return a product if I change my mind?
If you are not satisfied with the quality of our product, please return the item for our team to investigate the matter and for a full refund of the product cost.
4. How long does production and dispatch take?
The cut off time for dispatching orders is 1.00pm; to ensure your order arrives in good time and avoids weekend delays, we dispatch exclusively on Mon-Thurs. This helps preserve product integrity and reduces transit risks.
5. Do you ship internationally?
Currently, Union BioLab ships within the UK only. International orders may be considered for institutional clients — please contact us directly to discuss eligibility.
6. How should peptides be stored?
Peptides should be stored in a cool, dry place, ideally refrigerated. For long-term storage, freezing is recommended.
7. Are your products tested for purity?
Yes. Every batch is verified for purity and specification before dispatch. We prioritize consistency, transparency, and supplier accountability.
8. Can I speak to someone about my order?
Yes. We offer secure, support via WhatsApp, and Web form. Visit our [Contact Page] for details.
9. What does “Research Use Only” mean legally?
It means products are not licensed for medical use and must only be used in controlled research environments. Buyers are responsible for ensuring legal compliance in their jurisdiction. Union BioLab does not provide legal advice or endorse off-label use
10. What quality standards do your suppliers follow?
Our suppliers manufacture active pharmaceutical ingredients (APIs), supplements, and plant extracts in facilities that meet FDA, USDA, HACCP, and ISO compliance standards. Their RAB filling lines operate within certified clean rooms, ensuring sterility and minimizing contamination risk during powder handling and packaging. This level of control supports consistent quality and reinforces our commitment to safe, quality materials.
